The advice and support hubs are your go-to resource for information, assistance and guidance.

Our hubs are dedicated to providing a range of services, including expert advice and practical support ie accessing our self-serve computers. Our experienced team are here to listen, advise and help you navigate through various situations. Don't hesitate to drop in, we are committed to supporting you in your journey.

We'll provide advice and assistance with:

We can provide information or make a referral on your behalf to one of the following dedicated teams who will give tailored advice, information and guidance to best suit your needs:-

Benefit calculator

If your enquiry is in relation to what benefits you may be able to claim, you can use our benefit calculator.

Cost of living

Food, energy and fuel costs are increasing and more than ever, families and individuals need support.

There's a wide range of benefits and help you or someone you know may be entitled to, and we can assist you in getting to these quickly and easily.

Cost of living support - how we can help has more information.

Our energy grants page lists all the ways you could get help with fuel costs and fuel debt.

Welfare benefits guide

Our Welfare benefits guide is for practitioners, staff working with families and individuals, and shows what benefits are available to young people, adults, parents, older people, and those with a disability.

For further contact details, advice and information on any housing related issue please use the following:


Payments should be made at a Post Office or PayPoint location.

There is no facility to make a payment at any Hub.

Setting up a Direct Debit for Council Tax is an alternative option which is safe and easy to do.

Opening hours

Day Open Closed
Monday 10:00am 4:00pm
Tuesday 10:00am 4:00pm
Wednesday 10:00am 4:00pm
Thursday 10:00am 4:00pm
Friday 10:00am 4:00pm

Advice and support at libraries

A weekly outreach advice and support service is also available every Thursday (2:30pm - 4:30pm) at Bo'ness library:

Event Time
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