Accessibility statement for

    This website is run by Falkirk Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    • zoom in up to 300%
    • navigate most of the website using just a keyboard
    • navigate most of the website using speech recognition software
    • listen to most of the website using a screen reader


    We have made every effort to ensure this web site is easily readable using 'plain English'.

    Text size

    The text size for this site can be changed using your browser.

    Access keys for keyboard navigation

    We support the use of access keys to help you to navigate the site using keyboard shortcuts.

    The following access keys can be used:

    Key Associated link
    0 Accessibility (this page)
    1 Home
    2 Services
    3 A-Z
    4 Places
    5 Contact us
    6 Search
    s Skip to content
    n Set focus to secondary navigation (when available)

    How accessible this website is

    We know some parts of this website are not fully accessible:

    • you cannot modify the line height or spacing of text
    • our older PDF documents are not fully accessible to screen reader software
    • video streams do not have captions
    • some of our online forms are difficult to navigate using just a keyboard
    • our interactive maps may be difficult to use

    Feedback and contact information

    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us using our enquiry form

    We'll consider your request and get back to you in 14 days.

    Reporting accessibility problems with this website

    We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us using our enquiry form. You can also make a complaint.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Contacting us by phone or visiting us in person

    Find out how to contact us.

    Technical information about this website's accessibility

    Falkirk Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

    Non-accessible content

    The content listed below is non-accessible for the following reasons.

    Non-compliance with the accessibility regulations

    • Some images do not have a text alternative, so people using a screen reader cannot access the information.
    • Some pages may have incorrectly structured headings.
    • Some pages may have insufficient colour contrast.

    Please note: We plan to fix these issues by the end of 2021 and we will monitor them for compliance on a weekly basis.

    Content that’s not within the scope of the accessibility regulations

    PDFs and other documents

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

    Any new PDFs or Word documents we publish will meet accessibility standards.

    Live video

    We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    Preparation of this accessibility statement

    This statement was prepared on 10th August 2021.

    This website is tested on a weekly basis. The tests are carried out using SiteImprove, a software system that crawls websites and reports back on quality assurance issues such as broken links, potential misspellings and accessibility issues measured by the Web Content and Accessibility Guidelines (WCAG) 2.0 (levels A, AA, and AAA).