If you are homeless, or think you may become homeless in the next 2 months, you should contact our Housing Needs Team as soon as you can.

It is very important that you get in touch straight away as we can:

  • Try and stop you losing your home
  • Help you find new accommodation
  • Arrange for you to stay in short term accommodation
  • Contact other agencies to help you

Getting help early can prevent you becoming homeless. Our Prevention Team can also help if you are worried about losing your home.

If you get in touch with us, we will assess whether our Assessment Team or Prevention Team will be able to help you. Our staff are fully trained to offer all the information and advice you may need. Our assessment interview FAQs answer some of the most common questions about homelessness.

How to get in touch

During normal working hours (Monday - Friday between 9:00am and 5:00pm), please contact:

In an emergency

Outwith normal working hours (5:00pm until 8:45am weekdays, and during weekends and public holidays), please call us on:

This is our emergency service for people who find themselves homeless in a crisis and need immediate accommodation. Emergency staff are on duty 24 hours a day, 7 days a week.

If you contact the emergency team because you don't have anywhere to go, we may arrange emergency accommodation for you, if required.

If you are provided with emergency accommodation, it is important that you come to your homeless interview, or speak to your Assessment Officer, the next working day.