You, or someone you care for, may be able to use our Mobile Emergency Care Service
(MECS) to help live independently at home.
This service is available if you have:
- Confusion or dementia
- A physical disability or are frail
- A sensory impairment
- A predisposition to falls or other accidents at home
- Been in a violent or abusive relationship
How MECS works
We will install an alarm in your home. The alarm is connects through your telephone
line to our control centre. Alarm calls are made through a pull-cord system, an
alarm unit with a trigger device or telecare equipment, such as door sensors or
This means you can call for emergency help when you need it - for example, if you
have fallen and can't get up.
When you set off the alarm, it will ring in our control centre, which is open 24
hours a day.
How we can help you in an emergency
The help you get will depend on what your emergency is.
- Contact your GP or next of kin
- Send a warden to your home
- Talk with you to reassure you
How to get a MECS system installed in your home
To get a MECS system installed, please contact your
local social work office
or contact us using the details on this page to get a MECS referral form.
We will use the information you give us to prioritise your need. We want to make
sure that we help people who are most vulnerable and in the greatest need.
- Telecare services can provide a range of equipment which can work in a
preventative or monitoring mode for people with a variety of conditions
(eg dementia, cognitive, visual or hearing impairments). We also offer an
epilepsy monitoring service providing early help in the event of seizure.
- epilepsy monitoring service providing early help in the event of seizure
How much does MECS cost?
All our cost information can be found on our Charges for care services page.
Are you a registered care service?
Yes, we are registered with the Care Inspectorate. You can view our inspection reports on their website.