Latest update (13 September 15:36):

All My Falkirk services are now operating normally.

We are monitoring My Falkirk to resolve any further issues. Sorry for any inconvenience caused.

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Online services set for essential maintenance 9–13 September

My Falkirk and the Falkirk Council website are set to go offline between 9–13 September for essential planned maintenance.

It means all Falkirk Council online services – such as Pay your Council Tax, Report a Missed Bin etc – will be unavailable during the downtime.

During this time, our Contact Centre will be unable to take payments, log requests or reports.

Users are encouraged to make payments and log reports or requests before or after the planned maintenance period. Online services will be available until 5pm on Friday 9 September. 

You can still pay Rent, Council Tax, Non Domestic Rates, invoices and Lock Up Garages by using the automated payment option on 01324 506070. You will need to know the amount you wish to pay, your account/invoice number and have your bank card ready.

What if I need to contact Falkirk Council?

It is very likely the Contact Centre will be extremely busy during this period and calls will take longer to be answered.  We would therefore suggest that only calls which are an emergency e.g. a burst pipe should be made as contact centre staff use the same system and will therefore be unable to take payments, requests or reports over the phone until online services return on Tuesday 13 September.

I have an emergency. What should I do?

If your emergency is life-threatening, dial 999 immediately.

For other matters related to Falkirk Council services, get in touch with our Contact Centre.

Why is this maintenance work being done?